Frequently Asked Questions

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Artwork & File Preparation
What types of files do you accept?
We accept Print Ready PDFs. If changes need to be made to a file, please provide us with a packaged native file that includes all fonts and images.

Our software is compatible with PDF, EPS, AI, PSD, InDesign, Publisher, and Quark Express files.

What is a “Print Ready” PDF?
A print ready pdf has a DPI of 300 or higher, all fonts have been outlined, the document has a minimum of .125 inches of additional artwork for bleeds, if applicable, and crop marks.

Additional charges may apply when artwork is not submitted as a print ready PDF.

What are bleeds?
Bleeds are necessary to print a finished piece that has ink extending to the edge. Bleeds are the part of the artwork that extends beyond the border of the artwork that will be cropped or cut down to the finished size.
What’s the difference between offset and digital printing?
Offset Printing: Offset printing requires the use of plates. These plates are used to transfer an image or text onto a rubber “blanket”, which in turn then rolls that image onto a sheet of paper. Offset printing is the best choice for larger quantities and accurate color reproduction. Offset printing can be used for both CMYK and PMS Colors.

Digital Printing: Digital printing is the cheapest way to go for smaller print runs. It uses a process more similar to a home or office printer that creates the image directly on the paper instead of transferring ink to plates. It is also the only way to print items that require variable data such as a unique code, name, or address.
Digital prints CMYK, Black and White or CMYK blends of spot colors.

What is Your Proofing Policy
Magagna & Company provides one PDF proof for each project free of charge. Additional fees apply for hard copy and change proofs. Click here to view our full Proofing Policy.

General Information
What is the turnaround time for print?
Typically, all print orders will ship within 15 business days of project start. This can vary by the quantity, type of item, or complexity of the overall project.
Stock forms ship within 3-5 business days of purchase order.
Will you quote on items that are not listed on your website?
Yes! We will be happy to provide you with a quote on any printed items, even if they are not specifically listed on our website as an offered product.
How long is an estimate valid?
Estimates are valid for 30 days unless otherwise noted.
What is your return policy?
Due to the custom nature of printed products we rarely accept returns. Please view our Customer Satisfaction Policy for more information regarding refunds and returns.
What are your hours?
We are open Monday – Friday at 8:30 AM until 5:30 PM EST.
Billing & Shipping
What types of payment do you accept?
We accept Visa, MasterCard, AmericanExpress, Discover, and Check.
What shipping carriers do you work with?
We can ship your finished product via UPS, FedEx, or Common Carrier.

Updated March 30, 2017