Frequently Asked Questions

Artwork & File Preparation

We accept Print Ready PDFs. If changes need to be made to a file, please provide us with a packaged native file that includes all fonts and images.

Our software is compatible with Adobe Creative Suites (PDF, EPS, AI, PSD, InDesign) and Microsoft Office (PDF, DOC, PPT, XLS) on both Mac and PC platforms.

A Print Ready PDF has a DPI of 300 or higher, all fonts have been outlined, the document has a minimum of .125 inches of additional artwork for bleeds, if applicable, and crop marks.

Additional charges may apply when artwork is not submitted as a Print Ready PDF.  

Bleeds are necessary to print a finished piece that has ink extending to the edge. Bleeds are the part of the artwork that extends beyond the border of the artwork that will be cropped or cut down to the finished size.

Offset Printing: Offset printing requires the use of plates. These plates are used to transfer an image or text onto a rubber “blanket”, which in turn then rolls that image onto a sheet of paper. Offset printing is the best choice for larger quantities and accurate color reproduction. Offset printing can be used for both CMYK and PMS Colors.

Digital Printing: Digital printing is the most cost-effective option for smaller print runs. It uses a process more similar to a home or office printer that creates the image directly on the paper instead of transferring ink to plates. It is also the only way to print items that require variable data such as a unique code, name, or address.

Digital prints CMYK, Black and White or CMYK blends of spot colors.

Magagna & Company provides one PDF proof for each project free of charge. Additional fees apply for hard copy and change proofs. Click here to view our full Proofing Policy.

General Information

Typically, all print orders will ship within 10 business days of project start. This can vary by the quantity, type of item, or complexity of the overall project.

Stock forms ship within 3-5 business days of purchase order.

Yes! We will be happy to provide you with a custom quote on any printed items, even if they are not specifically listed on our website as an offered product.

Estimates are valid for 30 days unless otherwise noted in writing. 

Due to the custom nature of printed products we rarely accept returns. Please view our Customer Satisfaction Policy for more information regarding refunds and returns.

We are open Monday – Friday at 8:30 AM until 5:30 PM EST.

We accept Visa, MasterCard, AmericanExpress, Discover, Check and Direct Deposit.

We can ship your finished product via UPS, FedEx, or Common Carrier.

Last Updated: July 2021